Privacy Policy

Last updated: 11 February 2026

Hawke’s Bay Respiratory and Sleep ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020.

1. Purpose of this Policy

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you engage with our services, visit our website, or otherwise interact with us.

2. What Personal Information We Collect

This includes personal and health information as defined under the Health Information Privacy Code 2020.
We may collect personal information including, but not limited to:

  • Your name, date of birth, and contact details (phone, email, address)

  • Referral information from your GP or other healthcare providers

  • Health and medical information relevant to respiratory and sleep assessment and treatment

  • Appointment details

  • Billing and payment information

  • Website usage data (such as IP address, browser type, and pages visited)

We only collect information that is necessary for providing our services and meeting our legal obligations.

3. How We Collect Personal Information

We collect personal information when you:

  • Make an enquiry or referral

  • Book or attend an appointment

  • Complete forms or assessments

  • Communicate with us by phone, email, or online

  • Use our website

4. How We Use Your Information

Your personal information may be used to:

  • Provide respiratory and sleep health services

  • Communicate with you about appointments, results, and care

  • Coordinate care with referring clinicians or healthcare providers

  • Manage billing and payments

  • Improve our services and website

  • Meet legal, regulatory, and professional obligations

5. Disclosure of Personal Information

We may share your personal information only when necessary, including with:

  • Referring doctors and healthcare providers involved in your care

  • Diagnostic or treatment partners (e.g. sleep study providers)

  • Service providers who support our business operations (e.g. IT, billing), subject to confidentiality obligations

  • Government or regulatory authorities where required by law

We do not sell or trade your personal information.

6. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. Information may be stored electronically or in secure physical files, with access limited to authorised personnel.

7. Access and Correction

You have the right to request access to your personal information and to request correction if you believe it is inaccurate. Requests can be made by contacting us using the details below.

8. Website Platform, Cookies and Analytics

Our website is built and hosted using the Squarespace platform. Squarespace may collect and process certain technical information on our behalf, such as website usage data, cookies, IP addresses, and browser information, in order to provide website hosting, security, and analytics services.

Squarespace is required to protect personal information in accordance with applicable privacy laws.

Our website may also use cookies or analytics tools to understand how visitors use the site and to improve functionality. Our website may use cookies or analytics tools to understand how visitors use the site and to improve functionality. You can disable cookies through your browser settings, though this may affect website performance.

9. Retention of Information

We retain personal information only for as long as necessary to provide services and comply with legal and professional requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us.